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Contact Avantco Refrigeration Customer Service

Avantco Refrigeration Phone Numbers and Emails

Toll-Free Number:

  • (800) 678-5517
    Warranty Assistance
Call customer service
Send Message

Sales/ Reservations:

  • (717) 392-7472

Avantco Refrigeration Emails:

Accounting/ Billing
Legal
Privacy Inquiries
help@webstaurantstore.com
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Avantco Refrigeration Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Avantco Refrigeration Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Avantco Refrigeration is 8006785517. 94% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Avantco Refrigeration may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Avantco Refrigeration?

Most Popular Number:

(800) 678-5517
Warranty Assistance
Total calls: 504 Issues resolved: 15 Last call: Jan 12, 2026

The company does not offer a direct Avantco Refrigeration phone number for customer service. However, you can call the support phoneline of WebstaurantStore, the company’s online distributor, whenever you have questions or need to contact a live representative. The customer care agents are available at 1-717-392-7472 to discuss matters regarding warranty, billing, or tech issues. You can also use this phone number to share your feedback or file a complaint. If you experience difficulties navigating the website or need to report an accessibility issue, the Help Center members are ready to handle the problem. Another Avantco Refrigeration contact number for warranty-related inquiries is 1-800-678-5517.

The Avantco Refrigeration customer service email address is help@webstaurantstore.com. You can send your product, service, and warranty-related questions to this address, and the customer care agents will provide the required information, typically within 5 to 10 business days. Concerns, complaints, and suggestions can also be sent to this email for the support team to handle. You can also email Avantco Refrigeration tech support for assistance with tech issues or with accessibility feedback. Additionally, you can reach the Avantco Refrigeration Help Center via the website by clicking the Contact Us button at the bottom of the FAQ page. Billing inquiries can be sent to payments@webstaurantstore.com. For Privacy Policy matters, write to privacy@webstaurantstore.com.

The Avantco Refrigeration corporate office address is The Webstaurant Store, LLC, 2205 Old Philadelphia Pike, Lancaster, Pennsylvania 17601, United States. This address can be used for official notices, requests, and other documentation, as well as legal inquiries. You can also mail general questions to this office whenever you require additional information about the company, its products, or warranty. The customer service team is ready to handle complaints and suggestions by mail as well. The same address is appropriate for the Privacy Policy inquiries and Data Protection requests. The copyright infringement-related matters can be discussed with the Legal Department representatives available at this office.

PissedConsumer Club

Contact Information

Avantco Refrigeration Website:

Avantco Refrigeration Help Center:

Corporate Office Address:

The Webstaurant Store, LLC
2205 Old Philadelphia Pike
Lancaster, Pennsylvania 17601
United States

Avantco Refrigeration Customer Service Reviews

1.4 / 5
Bad
Larna Mcc
Good.

The nice experience the people from costumer care give me the information quickly and correctly...ff

Ray M Ifw
Refrigerated Kitchen Prep Table Bad quality
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I order a Refrigerated Kitchen Prep Table and it arrived not working, so we got it replaced. In less than a year, it stopped working again.

According to the technicians, this fridges are not meant to be used in hot kitchens (which is not covered by the warranty). That is why it's not working, not because the warranty is about to expire and they rather give silly excuses to just not fix it and let the warranty expire. Ready Kitchen Warranty has the worst customer service, they do not let the customer finish a sentence and they start talking over you, because they state they have the only true to any matter.

They are always right despite not even listening to the customer! Don't waste your money and time with these products.

Chenoa Txf
Cabinet Maker
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I need information before I build cabinets for this kegerator that I can't find on the spec sheet & asked for a call back, please call 949 683-**** Rob

How Good is Avantco Refrigeration's Customer Service?

Lizett Hyh
Lizett Hyh
Feels Satisfied | Jun 18, 2024

We are currently working on an order

Read full quote
Michel Iek
Michel Iek
Feels Disappointed | Dec 26, 2022

Never got to talk to anyone.

Read full quote
Demetrio Mkv
Demetrio Mkv
Feels Satisfied | Nov 30, 2022

Excellent experience

Read full quote

Summary of Avantco Refrigeration Customer Service Calls

692 TOTAL
CALLS
03:14 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Avantco Refrigeration?

Product/ Service Question:

  • “No work”
  • “Brand new Freezer isn't cooling”
  • “Door broken on my reach in refrigerator”

Request for Information Question:

  • “Refrigerant question”
  • “Need help with settings”
  • “Need help with ice maker 195uch210a”

Return/ Replace Question:

  • “I need a replacement leg for a counter top unit”
  • “I need a replacement leg for my food warmer”
  • “Replacement part inquiry”

Staff Question:

  • “I need a service in florida”
  • “Service manual”
  • “Need service on unit”

Shipping and Delivery Question:

  • “Where is the model number and serial number located on the low boy reach-in cooler?”
  • “Shipping/factory damage to unit”
  • “Delivery options”

Website/ Application Question:

  • “Install quest”
  • “Shelf installation”

Account Question:

  • “Avantaco ice machine throwing out foult code”

Payments and Charges Question:

  • “Refrigerant charging weight”

Other Question:

  • “Part”
  • “Need parts number”
  • “I need parts number”

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